How to restore a lost Snapstreak on Snapchat

Forget to send a snap to your friend and lost your snapstreak? Here is a step-by-step guide on how to restore a lost snapstreak for you.

Snapchat is a well-liked and entertaining messaging application that enables you to talk with friends, and find and see global stories. Snapchat allows you to send and receive snaps-photos or videos that vanish after being viewed.

When you and a friend have been sharing snaps every day for a certain number of days, you create a “Snapstreak”. Sending each other snaps is the only way to keep up a Snapstreak.

The Snapstreak can disappear if you forget to send a Snap for 24 hours even though Snapchat does provide a warning symbol in the form of an hourglass indicator on the chat reminding you to share a snap. Losing the Snapstreak can be particularly upsetting for those who have shared photos regularly with their friends for hundreds of days.

Contacting Snapchat support may help you regain your Snapstreak if you believe it has finished despite the fact that you didn’t miss any days. But you should be aware that obtaining a Snapchat streak back is dependent on a few requirements. In particular, you can’t do it frequently. Avoid developing the behavior of losing your streak and asking Snapchat to recover it. They won’t be duped by it. In fact, depending on how benevolent the corporation feels, they might only do it once.

Second, this technique probably won’t work with more than one contact if several streaks have vanished because there is a limitation of one user per submission. So, make the longest streak your top priority.

Here is a step-by-step guide on how to restore a lost snapstreak on Snapchat:

How to restore a lost snapstreak on Mobile

Step 1: Open the Snapchat app on your mobile
Step 2: Tap on your profile at the top left corner
Step 3: Then tap on the settings at the top right corner
Step 4: Scroll down and select ‘I Need Help’ option under Support list
Step 5: Then select Snapstreaks option
Step 6: Scroll down and tap on the let us know (it will be highlighted in blue colour)
Step 7: Choose I lost my Snapstreak option from the list
Step 8: Now scroll down and fill up the form
Step 9: Once done select Send option.

How to restore a lost snapstreak on PC

Step 1: Go to the Snapchat Support Page ( )
Step 2: Click on the Contact Us option
Step 3: Then select I lost my Snapstreak option
Step 4: Scroll down and fill up the form
Step 5: Finally click on Send button.

Frequently Asked Questions

If you’re new to Snapchat or want to learn more about Snapstreaks, keep reading.

How do Streaks work?


A Snapstreak forms when you and your friend exchange direct snaps (not chat) within 24 hours for more than three consecutive days. Once certain streak thresholds are crossed, you’ll be awarded these unique emojis:


The fire emoji: This sign will appear after the three-day mark to confirm you’re on a Snapstreak.

The 100 emoji: This sign appears once you’ve been on a Snapstreak for 100 consecutive days.

The mountain emoji: There is a mystery to this award since Snapchat has not confirmed its threshold to receive it.


Snapchatters have claimed they’ve seen it at some point during an exceptionally long streak.

All emojis are displayed next to the name of your Snapstreak partner, with the total number of streak days. If you miss a day, it will reset to zero.


You will continue to see different emojis throughout your Snapstreak. One to keep an eye out for is the hourglass emoji, indicating that your Snapstreak is about to expire. If you wish to continue, send a snap to your friend or get them to send one to you.

What doesn’t count toward a Snapstreak?


The following five types of interactions will not count towards your Snapstreak:


– Chatting: Text-based chat between you and your Snapstreak partner will not count towards your streak.

– Group chats: Snapchat will not include snaps set to a group chat towards your Snapstreak. Snaps must be sent on an individual basis.

– Stories: Daily story recordings will not count towards your Snapstreak, even if your friend watches the story.

– Spectacles: If you use Snapchat Spectacles to send content to your streak friend, it will not increase the Snapstreak.

– Memories: Sharing memories with your streak friend will not be considered a Snapstreak interaction.


To keep your Snapstreak going, keep things simple. Send photo or video content to each other only.

Is there a Snapchat support number that I can call?


Unfortunately, Snapchat does not have a support phone number. For answers to questions and fault resolution, you’ll need to contact them via their “Contact Us” webpage.

Will Snapchat Support help me get my Snapstreak back?


It all depends on the reason you lost your Snapstreak and whether or not your claim is justified. However, there are plenty of users who recovered their Snapstreak by following the steps above. If you unjustly lost your Snapstreak, it’s highly likely that the company will return your Snapstreak.

Should I tell Snapchat that I did see the hourglass timer?


This is a common question, and based on what we’ve seen, it’s best to be honest with the company when filling out the questionnaire. For example, if you see the hourglass icon but you can’t respond with a Snap because you have no cellphone service or there’s an issue with the app, be sure to let Snapchat know.

Also Read – How to get Restaurant recommendations on Snapchat

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